Privacy policy.

CW Wines respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how CW Wines Pty Ltd trading as CW Wines (“CW Wines”, “we”, “us” or “our”) collects, uses, stores and discloses personal information.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

1. Personal Information We Collect

We may collect personal information including:

  • your name;

  • date of birth;

  • postal and delivery address;

  • email address;

  • telephone number;

  • account or membership information;

  • details of products you purchase or enquire about;

  • communications you have with us;

  • marketing preferences;

  • information necessary to process payments; and

  • information about your use of our website.

We only collect personal information that is reasonably necessary for our business activities or where required by law.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

  • purchase products from us;

  • create an online account;

  • subscribe to our mailing list;

  • enter a promotion or competition;

  • contact us with an enquiry;

  • attend an event or interact with us;

  • communicate with us through our website or social media; or

  • otherwise provide information to us.

We may also collect information automatically when you use our website through cookies, analytics tools and similar technologies.

3. How We Use Personal Information

We may use your personal information to:

  • process and fulfil orders;

  • arrange delivery of products;

  • verify age where required by liquor licensing laws;

  • process payments;

  • respond to enquiries and provide customer service;

  • manage customer accounts;

  • communicate with you about our wines, brands, events, offers and promotions where permitted;

  • administer competitions and promotions;

  • improve our website, products and services;

  • analyse customer and website activity;

  • maintain and improve our business systems;

  • prevent fraud and protect our legal rights; and

  • comply with our legal and regulatory obligations.

4. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to organisations that assist us in operating our business, including:

  • payment processing providers;

  • freight, courier and logistics providers;

  • website, e-commerce and hosting providers;

  • email and marketing service providers;

  • information technology and data storage providers;

  • professional advisers, including accountants, auditors and legal advisers; and

  • government, regulatory or law enforcement authorities where required or authorised by law.

We do not sell personal information to third parties.

5. Marketing Communications

Where you have consented or where otherwise permitted by law, we may use your contact details to send you information about CW Wines products, brands, events, promotions and offers.

You can opt out of marketing communications at any time by using the unsubscribe link provided in our electronic communications or by contacting us.

We will comply with applicable requirements of the Spam Act 2003 (Cth) in relation to commercial electronic communications.

6. Website, Cookies and Analytics

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • browser and device information;

  • pages visited;

  • date and time of visits;

  • referring websites;

  • interactions with our website; and

  • transaction and shopping activity.

We may use cookies and similar technologies to operate and improve our website, understand how visitors use it and provide relevant content and marketing.

You may be able to manage or disable cookies through your browser settings, although doing so may affect some website functionality.

7. Payment Information

Online payments may be processed by third-party payment providers using secure payment systems.

CW Wines does not store complete payment card details unless expressly stated otherwise. Payment providers may collect and process your information in accordance with their own privacy policies and security requirements.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include physical, electronic and administrative security controls and restricting access to personal information to people who require it for legitimate business purposes.

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to operate our business, or as required by applicable laws.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

10. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

In some circumstances permitted by law, we may decline an access request. If this occurs, we will explain the reason where required.

11. Overseas Disclosure

Some service providers used by CW Wines may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps as required by applicable privacy laws in relation to that disclosure.

12. Third-Party Websites

Our website may contain links to third-party websites.

CW Wines is not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of third-party websites before providing personal information.

13. Privacy Enquiries and Complaints

If you have a question, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

CW WinesCW Wines Pty LtdEmail: admin@cwwines.com.au Phone: (08) 8362 6135Postal Address: 4 Nelson St, Stepney SA 5069

We will take reasonable steps to investigate and respond to privacy complaints.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, systems or legal obligations.

The current version will be published on our website.